Chris Neal Resume

INSIGHT L2 SOC ANALYST Monitor multiple nationwide and international client networks to respond to security incidents looking for anomalies. Research ongoing security vulnerabilities and current Affairs within the security community. Design, upgrade, and build KQL queries used in Azure Sentinel to hunt for malicious activities within client networks. Use KQL to further investigate incidents and provide additional details by pivoting with IOC's in Sentinel incidents Preformed independent threat hunting via KQL in client environments looking for malicious activities outside of normal Sentinel incidents. Maintain HTML/JavaScript front end and python/PHP back end website used to help Analyst investigations and ticket creation. Train new SOC Analysts in the Standard Operating procedures and provide support for the other analysts as shift lead. Run weekly meetings for night shift analysts on the current affairs, ongoing company policy changes, and answer questions about security incidents. Working within defined SLA's to provide quick and accurate resolution while escalating to engineers when required.

Technology experience:

• Monitoring - Azure Sentinel, Secureworks XDR
• Ticketing - ServiceNow
• Programming - KQL, Python, HTML, PHP, JavaScript
• Security - Azure Defender
• collaboration - Cisco Finesse, Cisco Jabber
• Other - Paloalto Globalprotect, Teams, Slack, Outlook

INSIGHT SOC ANALYST Monitor multiple nationwide and international client networks to respond to security incidents looking for anomalies. Research ongoing security vulnerabilities and current Affairs within the security community. Design, upgrade, and build KQL queries used in Azure Sentinel to hunt for malicious activities within client networks. Use KQL to further investigate incidents and provide additional details by pivoting with IOC's in Sentinel incidents Preformed independent threat hunting via KQL in client environments looking for malicious activities outside of normal Sentinel incidents. Designed, upgraded, and built HTML/JavaScript front end and python/PHP back end website used to help Analyst investigations and ticket creation. Train new SOC Analysts in the Standard Operating procedures and provide support for the other analysts. Working within defined SLA's to provide quick and accurate resolution while escalating to engineers when required.

Technology experience:

• Monitoring - Azure Sentinel, Secureworks XDR
• Ticketing - ServiceNow
• Programming - KQL, Python, HTML, PHP, JavaScript
• Security - Azure Defender
• collaboration - Cisco Finesse, Cisco Jabber
• Other - Paloalto Globalprotect, Teams, Slack, Outlook

SOC Analyst

Nov 2020 - Nov 2022 · 2 yrs 1 mo

INSIGHT MANAGED SERVICES TECHNICIAN Monitoring multiple nationwide and international networks. Provide troubleshooting for client site connectivity, data center servers and voice communications. Troubleshooting Cisco routers, switches, Meraki access points, and ASA firewalls for layer two network connections issues over MPLS/DMVPN/etc. Monitoring Layer 3 IP protocols such as BGP, EIGRP, OSPF, HSRP, IP SLA. Troubleshooting Red Hat Linux and Windows Server 2008/2012/2016 server issues in large datacenter enviorments. Troubleshooting Collaborations voice environments with CUCM, Cisco Unity, Voice gateways/CUBE's, PG-RG disconnects. Working within defined SLA's to provide quick and accurate resolution while escalating to engineers when required.

Technology experience:

• Monitoring - Spectrum, Zenoss, Nimsoft, Science Logic, Splunk
• Ticketing - Remedy, ServiceNow
• Console - PuTTY, SecureCRT, RDP
• Networking - Cisco, Juniper, Extremenetworks, Aruba
• Servers - windows server 2008/2012/2016, Red Hat Enterprise Linux
• Security - Cisco ASA, Pala Alto
• collaboration - Cisco CUCM, Cisco unified serviceability, etc
• Other - Cisco Anyconnect, WebEx, Skype, Teams, Slack, Outlook

Managed Services Technician

Mar 2018 - Nov 2020 · 2 yrs 9 mos

Provide excellent Customer Phone Service by following call flow and provide basic troubleshooting needs to confirm hosting functionality(Cpanel/Plesk), then escalating when required. consult with customers towards business needs and provide opportunities for small businesses advancement.

Associate of the Month - January 2016 Greet members and provide quality customer service, check receipts and baskets for errors, work in coordination with coworkers to provide satisfactory customer experience.